Waste Removal Brompton Privacy Policy

This Privacy Policy explains how Waste Removal Brompton collects, uses, stores, and protects your personal data. It applies to all Waste Removal Brompton customers in the Brompton area, including individuals and businesses who contact us, request a quote, or use our waste removal and related services.

We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the types of personal data we process, the lawful bases we rely on, how long we keep your data, the processors we work with, and the rights you have in relation to your personal information.

Who We Are

Waste Removal Brompton is a waste collection and disposal service provider operating in and around the Brompton area. For the purposes of data protection law, Waste Removal Brompton is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Scope Of This Privacy Policy

This Privacy Policy applies to all personal data we collect from customers and prospective customers located in the Brompton area. It covers data collected when you contact us by telephone, email, online forms, or other channels, and data generated when we provide waste removal and associated services to you.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Contact details: name, address, telephone number, mobile number, and email address so that we can communicate with you and attend your premises.

Service information: details about the waste removal services you request or receive, such as type of waste, property type, access information, preferred dates and times, and any instructions you provide.

Account and billing data: invoicing address, payment status, records of payments, partial payment card or transaction references provided by our payment processors, and any communications relating to billing or disputes.

Communication records: copies of emails, call notes, text messages, and any other communications you send to us, along with our replies.

Usage and technical data: limited technical information related to how you interact with our digital tools, such as date and time of contact and basic device details where necessary for security and diagnostic purposes.

Compliance and safety information: information we may collect to comply with legal obligations, such as details relevant to waste transfer notes, environmental compliance documentation, and records of incidents, complaints, or accidents.

How We Collect Your Data

We collect your personal data in several ways:

Directly from you when you contact us by phone, email, online form, or in person to request a quote, make a booking, or ask for information.

During the provision of services when we visit your premises, record service details, and update your account or job records.

From third parties who are authorised to act on your behalf, such as landlords, managing agents, or business representatives who arrange services in your name.

From our service providers and processors who handle payments, provide communication tools, or support our business operations, and who may share limited information with us in order to complete your transactions or respond to issues.

Lawful Bases For Processing

We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you, such as providing quotes, booking services, collecting waste, and issuing invoices.

Legal obligation: we process your data where necessary to comply with legal requirements, such as maintaining waste transfer records, tax and accounting records, and responding to lawful requests from public authorities.

Legitimate interests: we process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include responding to enquiries, managing our relationship with you, improving our services, preventing fraud, and ensuring the security of our systems and staff.

Consent: in certain cases, we may rely on your consent to process your data, for example for specific types of optional communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide waste removal and related services, including arranging visits, carrying out collections, and managing ongoing service arrangements.

To communicate with you about quotes, bookings, confirmations, changes to services, and customer support queries.

To process payments, issue invoices, manage refunds, and maintain accurate financial and accounting records.

To manage our relationship with you, including handling complaints, resolving disputes, and updating you about important changes to our terms or policies.

To comply with legal and regulatory requirements relating to waste management, health and safety, tax, and accounting.

To protect our business, staff, and customers, including through fraud prevention, security measures, and enforcement of our contractual rights.

To analyse service usage and improve our operations, training, and customer experience, using aggregated or anonymised data where possible.

Data Retention

We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting, or reporting obligations.

Service and contract records, including basic contact and service details, are generally retained for the duration of our relationship with you and for a period afterwards to handle any queries, complaints, or legal claims.

Financial and invoicing data is typically retained for the period required by tax and accounting laws.

Communication records are retained for as long as necessary to manage our relationship with you and then deleted or anonymised in line with our retention schedules.

When data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Processors And Sharing Of Personal Data

We may share your personal data with carefully selected third parties who act as processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and must implement appropriate technical and organisational measures to protect your information.

Typical categories of processors may include:

Payment processors and financial service providers who handle card payments and other transactions.

IT and system support providers who maintain our communication, booking, and data storage systems.

Professional advisers such as accountants or legal advisers, where needed for our business operations and compliance.

We may also share personal data with other independent controllers where required by law or where necessary, for example with regulators, law enforcement bodies, or insurers in connection with claims or incidents.

We do not sell your personal data to third parties.

International Transfers

If we transfer your personal data outside the United Kingdom or European Economic Area through our processors or service providers, we will ensure that appropriate safeguards are in place. These may include using countries that have been deemed to provide an adequate level of protection for personal data or implementing standard contractual clauses or equivalent measures to protect your information.

Your Data Protection Rights

As a customer of Waste Removal Brompton in the Brompton area, you have the following rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access: you can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: you can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction of processing: you can ask us to restrict our use of your personal data in certain situations, for example while we are considering a request to rectify your data.

Right to data portability: you may have the right to receive personal data you provided to us in a structured, commonly used, machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds to continue or need to do so for legal claims.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using your usual contact channel. We may need to confirm your identity before responding to your request.

Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures designed to prevent unauthorised access, loss, misuse, or disclosure of your information. These measures include access controls, secure storage, staff training, and regular review of our security practices.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection guidance. Any significant changes will apply from the date we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact And Complaints

If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise your rights, please contact Waste Removal Brompton using your usual customer contact route.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority.